Sanchar Saathi citizen centric portal launched by DoT

Hyderabad: With 117 crore subscribers, India has emerged as the second largest telecom ecosystem in the world. In addition to communication, we are regularly using mobile phones for banking, entertainment, availing government services, and so on.

It is, therefore, crucial that the users are protected from various frauds such as identity theft, forged KYC, theft of mobile devices, banking frauds, and so on. To protect users, Telecom Department has developed a citizen centric portal named Sanchar Saathi (https://www.sancharsaathi.gov.in).

In view of the above, the Department of Telecommunications field unit, Ashok Kumar, Special Director General, Telecom conducted press meet today at CTO Building, Secunderabad. Addressing the media, Ashok Kumar stated that during initial trials, 481973 mobile phones have been blocked, 243875 mobile phones are traced through CEIR application available on Sanchar Saathi Portal. The Sanchar Saathi portal will be operational PAN India, from May 17, 2023 in commemoration of World Telecommunications Day.

Sanchar Saathi allows citizens to check the connections registered on their names, Report fraudulent or unrequired connections, Block the mobile phones which are stolen/lost, Check IMEI genuineness before buying a mobile phone Sanchar Saathi portal empowers the citizens to fight against fraudulent activities. The entire system has been designed in-house by Dept. of Telecom.

The system has following modules: Centralized Equipment Identity Register (CEIR), In case any mobile device is stolen or lost, a user can submit the IMEI numbers on the portal, Information submitted by user along with a copy of police complaint is then verified, The system is integrated with the Telecom Service Providers and Law Enforcement Agencies, Once the information is verified, the system blocks the stolen mobile phones from being used in Indian networks, In case anyone tries to use the stolen device, the system allows Law Enforcement Agencies to trace the device, When the stolen device is recovered, the IMEI can be unblocked on the portal, The system prevents use of stolen/lost mobiles, It also prevents mobiles with inaccurate or forged IMEIs being used in Indian networks, Know Your Mobile, It facilitates the citizens to check the genuineness of IMEI of their mobile device, Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP), It facilitates a user to check the number of mobile connections taken in her/him name using paper-based documents.

User enters her mobile number on the portal and authenticates using OTP, The system shows the total connections taken in her name using paper-based documents (such as paper based Aadhar, passport, etc.), The system allows users to report fraudulent connections, It also allows users to block the connections, which are not required, Once reported by the users, the system triggers re-verification process, and the connections are terminated, ASTR (Artificial Intelligence and Facial Recognition powered Solution for Telecom SIM Subscriber Verification), Mobile connections obtained using fake/ forged documents are then used for cyber-frauds.

To curb this menace, Dept of Telecom has developed AI powered tool – ASTR to identify SIMs issued using fraudulent/forged documents, ASTR used various techniques of facial recognition and data analytics, In first phase, connections with paper based KYC were analysed, Success using ASTR, In first phase, analysis of more than 87 crore mobile connections was carried out, For such a large data processing, Param-Sidhhi Supercomputer was used, Multiple cases were detected where one photograph was used to obtain hundreds of connections, A total of 40.87 Lakh suspected mobile connections were detected, After due verification of 36.61 Lakh connections have already been disconnected. Remaining are under process, 40,123 Point of Sales (PoS) involved in selling such mobile connections, have been blacklisted by the service providers and more than 150 FIRs have been lodged across India, The details of disconnected numbers have been shared with banks, payment wallets and social media platforms for disengaging these numbers with their accounts.