Manipal with Salesforce to drive varsity transition

Salesforce, an AI CRM service provider has announced a collaboration with Manipal Academy of Higher Education (MAHE), to modernise its Student Life Cycle Management (SLCM) platform and accelerate its transition to an AI-driven university. This collaboration will enable the deployment of AI-powered agentic systems across academic and administrative ecosystems, enhancing how the institution engages with students, faculty, and operations at scale.

MAHE will leverage Agentforce Education, Agentforce, Data 360, MuleSoft, and Tableau to accelerate its shift from traditional systems to AI-driven operations. This forms part of academy’sagentic AI programme—a strategic initiative conceptualised and led by MAHE to deploy AI agents across academic and administrative systems and drive institution-wide transformation.

The academy operates a complex academic ecosystem, supporting over 40,000 students from 60 nations across multiple campuses. Agentforce Education will unify the entire student lifecycle — from admissions and enrollment to academic progress and alumni engagement — providing a 360-degree view of the student journey.