Amaravati: Spandana evokes good response from people

Amaravati: Spandana, the weekly grievance redressal programme launched by the State government, is a runaway hit with high success rate and people are getting answers to their long-pending issues from the Revenue, Social Welfare, Home and other departments.

Introduced by Chief Minister Y S Jagan Mohan Reddy on June 24, Spandana is producing a tremendous success rate in solving the complaints with immediate action. Every Monday, the citizens can raise their issue with the authorities concerned at the village, mandal, district and State-level.

For the first time in the State, such a weekly public grievances cell was introduced where the officials provide acknowledgement to their complaints and also mention about the possible date of when it could be resolved.

In majority of the cases, it has been cleared within the stipulated time recording a success rate varying from 98 per cent to 78.2 per cent in different departments and things were moving fast with the Chief Minister showing interest and taking initiative on the programme.

In the six months of YSRCP government, 8,15,461 petitions were received in Spandana, about 78.2 per cent have been solved. Of the 44,000 complaints received by the police department, 98 per cent of them were solved, and 94 per cent of the 8,894 online complaints were cleared.

The Chief Minister has brought seriousness among the officials by conducting regular review meetings and he has been leading the Spandana programme towards solving every issue in a constructive way.

The Chief Minister has also allocated funds to the District Collectors for immediate solution on complaints received through Spandana. Moreover, he ordered the officials to conduct contingency checks and to create accountability among the officers.

The Chief Minister periodically conducts review meetings with District SPs and police officials and evinced special interest in solving the complaints registered. The initiative which earned appreciation from Prime Minister Narendra Modi is a platform that enables citizens to directly approach District officials including high ranking officials such as Superintendents of Police or District collectors with their grievances.

And with the effort from officials, till November 25, about 44,452 petitions were filed and 98 percent of them were solved and 94 percent of the 8,894 petitions filed online were solved.

The Chief Minister ordered the officials to attend to the people on humanitarian grounds and asked them to set up help desks in front of police stations and offices. The Chief Minister was working in coordination with the revenue officers for the immediate resolution of civil disputes.

Classifying the petitions department wise; 11,525 petitions were of civil issues, 7,188 on bodyline offences, 6,773 crimes against women, 5,490 other complaints, 4,733 white-collar offenses, 3,786 family disputes, 2,462 property disputes, 1010 petitions related to nuisance, 966 petitions on road accidents, 274 in cybercrime and 245 petitions on offences against SC and ST have been registered.

Of the 44,452 petitions filed through the Spandana, FIRs were registered on 13,003 complaints and 95 per cent of complaints were solved in a week. With the direct intervention of Chief Minister and the DGP, the transparency and accountability was increased in the Police department.

About 52 per cent of complaints from women shows the measure of confidence created among women that the problems will be solved. With the establishment of the alternative systems, the problems that were pending over the years have been resolved.

So far Spandana has received 8,15,461 petitions from 13 districts and 78.2 percent were solved, 7.3 percent are pending and 14.4 percent were rejected. Majority of the complaints are issues related to ration cards, house pattas, houses in town, pensions, land-related, approval for the houses. East Godavari district has the highest number of requests followed by Kurnool and Krishna.