Covid-19: Contactless food services for flyers by GMR at Hyd, Delhi airports

Hyderabad: As part of efforts to enhance passenger safety and abiding by the mandatory protocols announced by the Government of India amid Covid-19 pandemic outbreak, GMR's two leading airports in Delhi and Hyderabad have come up with a first of its kind contactless food ordering solution at the airport. Delhi and Hyderabad airports, have partnered with HOI, a cognitive and intuitive travel app that helps the travellers navigate the airport seamlessly.

Contactless food ordering and payment service is one of the unique features of HOI app. This is very useful for the travellers as an enhanced safety measure amid the pandemic widespread.

Delhi and Hyderabad airports have leveraged HOI app that enables passengers to safely order and pick up their meals with shortened wait time at the airports. This feature of the app allows the travellers to discover outlets inside the terminal to order through their smartphones. They will receive alerts via the app, e-mail and SMS when their order is ready and the payment can be processed online.

This app will enhance passengers experience by optimising their wait times at the food courts as the passenger can order and pay through HOI before reaching airport or while waiting at the airport terminal.

To enable contactless orders, passengers can scan through QR Code placed near outlets or directly navigate to F&B Catalogue using the web version of HOI. All that the user has to do is browse through the listed items, add their choice of meals to cart, pay online and pick up their order. The user can then choose either Eat-In or Collect-at-Outlet option to pick their items kept ready at the outlet.