Indian Railways Launches 'SwaRail' App to Simplify Travel Services

Train passengers in India will soon experience a more seamless journey with the introduction of the new ‘SwaRail’ Super App by Indian Railways. Developed by the Centre for Railway Information Systems (CRIS), this unified platform consolidates multiple railway-related services, eliminating the need for travelers to use different applications for various tasks.

Previously, railway users had to navigate multiple apps for distinct services—such as IRCTC Rail Connect for booking reserved tickets, UTS Mobile for unreserved tickets, and separate platforms for train inquiries, parcel bookings, and complaint redressal. The SwaRail app aims to integrate all these services, offering a single platform for ticketing, inquiries, meal ordering, and complaint registration.

The SwaRail app is currently in its beta phase and available for early testing on both Android and iOS platforms. However, the beta testing limit on Android has reached full capacity. Indian Railways has confirmed that the app will be released to the public after testing concludes.

Upon launch, the app will be available for download from the Google Play Store and Apple App Store. Users will have the option to register as new customers or log in with existing IRCTC Rail Connect or UTS Mobile credentials, enabling access to previously booked tickets and travel history.

Following registration and security setup, users will have access to various features directly from the homepage, including:

Booking Reserved Tickets: A simplified ticket booking experience similar to the IRCTC Rail Connect app.

Unreserved Ticketing: Instant booking for unreserved travel tickets.

Platform Ticketing: Easy access to platform ticket purchases for passengers dropping off or receiving travelers.

Parcel and Freight Services: Inquiry options for parcel and freight movement through the railway network.

Train and PNR Status Updates: Real-time updates on train schedules, running status, and PNR details.

Food Orders During Travel: The ability to order meals while onboard.

Complaint Management via Rail Madad: A streamlined grievance redressal system through an integrated portal. 

By consolidating essential railway services into one app, SwaRail is expected to improve the overall travel experience. Instead of managing multiple applications, passengers can now complete bookings, check train statuses, and access essential services through a unified dashboard.

Indian Railways has yet to confirm an official release date, but once the beta phase is successfully completed, SwaRail will be rolled out for public use across India.