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Pooja B Luthra, CHRO, Trident Group

When we talk about improving workplace culture, it's imperative that we recognize the evolving landscape of our industry, the nation and our overall ecosystem. As much as we like to believe that culture is intrinsic to any organisation, it is deeply impacted and constantly evolves with the changing DNA of our society, the needs and aspirations of a younger and agile workforce coupled with the changing landscape that impacts our commitment to our stakeholders.

In order to ensure that culture fuels a passion to accomplish and shapes a thriving member experience, it is imperative to go back to the basics - where every member feels valued and supported. It's about fostering a sense of belonging where diversity is celebrated and work-life balance is honoured. These aren't just passing fads but they're fundamental aspects of any thriving organisation. By tuning into the heartbeat of our surroundings and listening empathetically to our employees, we craft a culture that attracts talent, welcomes inclusion, and prioritizes employee well-being towards collective growth.

Culture should be more than just stated values, beliefs and behaviour. It should translate into the identity of the organization - the unsaid, invisible force that lets both employees and stakeholders know what the organisation stands for.  

Update: 2024-03-08 07:21 GMT

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