Ola to expand Guardian to 16 cities in India

New Delhi: Ride hailing platform Ola on Monday said it will expand its AI-enabled safety feature 'Guardian' to 17 cities across India and Australia.

The 'Guardian' feature uses real-time data from rides to automatically detect irregular trip activity, including prolonged stops and unexpected route deviations.

These alerts are flagged off in real-time to Ola's 24x7 Safety Response Team that immediately reach out to customers and drivers to confirm if they are safe and offer on-the-call assistance until ride completion.

"After running a successful pilot across multiple cities in India and international markets, the 'Guardian' feature is going live in 16 Indian cities as well as Perth in Australia. Ola aims to take Guardian to more cities in the coming quarter," Ola said in a statement.

It added that Ola Guardian is built on artificial intelligence and machine learning capabilities on the Ola platform which enables it to continuously learn and evolve from millions of data points to improve risk signalling and instant resolution.