CM keen on providing efficient, fast services to people

Amaravathi: The Chief Minister, Mr Chandrababu Naidu, on Tuesday directed the heads of all the departments in the State to make use of technology extensively to provide efficient administration besides interconnect with other wings after collecting real time information.

The information of all the departments should be integrated through Real Time Governance Society (RTGS) to monitor it all together, Mr Chandrababu Naidu said during a review with the officials of the Chief Minister's Office (CMO) and the officials of other departments. The Chief Minister made it clear that initially all the necessary information should be gathered and then it should be integrated to finally provide the best possible service through WhatsApp.

Mr Chandrababu Naidu directed the officials to design the system making WhatsApp as a platform for getting certificates like caste and income certificate. Also, the appeals received from the public should be disposed of fast utilising technology like Artificial Intelligence (AI) and DeepTech, he said. RTGS should also examine the process of resolving the complaints and the level of people's satisfaction, the Chief Minister said.

The visuals collected through drones, CC cameras, satellites and Internet of Things (IoT) devices too should be integrated, Mr Chandrababu told the officials. Mentioning that ganja plantations which were recently identified through Google Maps have been verified with the help of drones, the Chief Minister told the officials to make use of the drones in a similar way to identify the pests to crops and alert the farmers. Drones should also be used for finding the reasons for road accidents on the highways to resolve the issues that led to such mishaps.

The officials informed the Chief Minister that the farmers are happy at the grain procurement in the State and in the opinion gathering through IVRS over 90 per cent of the farmers expressed satisfaction over the price offered to their stocks, transport facility and the availability of gunny bags besides payments made to them. The Chief Minister felt that better services can be provided after learning about the level of satisfaction.

Mr Chandrababu also told the officials to properly analyse the postings on social media and take necessary action. When the officers also informed the Chief Minister that household geo tagging has reached its final stage, he said that the process should be properly supervised.

The Chief Minister is very particular that Aadhar services should be taken more close to the people and sanctioned Rs 20 cr for purchasing the necessary kits. He also said that 1,000 Aadhar centres be set up at all the village and ward secretariats at the earliest possible. Mr Chandrababu said that a single portal be created for supervising various projects in the State taken up with Rs 100 cr besides updating in Realtime the 80 projects being taken up by the Centre.

A fresh web portal be created by January 1 to permanently resolve the problems arising while issuing the birth and death certificates, Mr Chandrababu Naidu said and make it clear that this portal be managed jointly by the Panchayat Raj and Urban Development departments.